Responsible For

Providing comprehensive support for our SAP S/4HANA ERP system and other key applications, ensuring their optimal performance, and assisting users with technical issues.

Key Purpose of Job

Ensure the key SAP ERP business system is fully administered and supported. The role will start during the final rollout and commissioning of the system and as such will develop key knowledge that will be critical for the long-term support of the application.

Key Tasks

Provide day-to-day support for the SAP S/4HANA ERP system, including troubleshooting and resolving technical issues.

Be the main point of contact for SAP support, assisting end-users with system-related queries and provide training as needed.

Monitor system performance and ensure the stability and reliability of the SAP S/4HANA environment.

Manage and resolve incidents in a timely manner, ensuring minimal disruption to business operations.

Perform regular system maintenance tasks, including any necessary updates, patches, and backups.

Maintain detailed documentation of system configurations, processes, and procedures.

Work closely with other IT teams and business stakeholders to ensure seamless integration and operation of the ERP system.

Work with business stakeholders to identify opportunities for system improvements and implement enhancements to optimise performance and user experience.

Develop work packages for future development and enhancements to the system to help improve the smooth operation of the system and improve the efficiency of the business.

Perform effective change management, documenting all changes to the system

Maintain links with the wider Airbus SAP applications community to ensure SSTL remain compatible with external Airbus SAP systems.

Assist in the support of other applications used within SSTL.

Keep up to date with new trends and technology

Other tasks as directed by the IT Service Delivery Manager

PERSON SPECIFICATION (essential requirements)

Qualifications

• Degree in Computing/Information Security or equivalent
• ITIL, CISA, CISSP an advantage but not necessary
• Must be able to attain and hold National Security Vetting to a minimum SC level.

Experience

• Proficiency in SAP S/4HANA ERP system administration and support.
• Strong understanding of ERP system architecture and integration.
• Experience with system monitoring tools and techniques.
• Knowledge of incident management and problem-solving methodologies.
• Must be capable of managing multiple projects concurrently
• Strong analytical and problem solving skills, including demonstrated experience with root cause analysis

Knowledge & Skills

• Attention to detail and pro-active approach to security
• Experience of managing and administering cloud environments.
• Competent troubleshooting skills
• Team player with good communication and interpersonal skills
• Ability to work under own initiative and in a busy environment

Able to demonstrate company mindsets; accountability, one team, customers and projects rule